If you are not satisfied with your purchase for any reason, please simply contact us and we will do our best to resolve the issue. 

To contact customer support, You can reach us by phone Monday to Friday between 10 am to 5 pm.

Customer service: [email protected]

We recommend conducting an inspection of your received products immediately upon delivery, preferably at the reception area if applicable. Any issues such as missing items, defects, or faults should be reported to our customer service team within 48 hours from the date and time of delivery. Timely reporting allows us to swiftly address and rectify any concerns, ensuring your satisfaction with our products. Failure to notify us within this timeframe may impede our ability to provide assistance or resolution. Thank you for your cooperation in adhering to our return policy procedures.

Processing time: 

We process all orders within 24 hours. 
Orders placed before 2 pm are dispatched on the same day. 
However, delivery times from the UK to various international shipping addresses may vary.

UK Delivery times:

For UK deliveries: We ship all standard parcels by Royal Mail 48 Signed & Tracked service. Royal Mail aims to deliver the order within 2-3 working days. 
Services may take longer during bank holiday periods and sale periods.

Europe Deliveries:

Customs Duty & Taxes for European Union Customers:

For orders shipped to European Union, all duties and taxes will be paid for by SIRRI.

Belgium, Germany, France, Ireland, and the Netherlands:
Estimated delivery time: 4 up to 7 working days.

Spain, Italy, Portugal:
Estimated delivery time: 5 to 8 working days.

Estimated Delivery Time for the rest of the world can take up to 8-12 business days.

We also offer express service (1-3 days) for some countries.

Deliveries during public holidays may take longer.

Delivery times are estimates and may be subject to delays outside of our control. If your parcel is stopped by customs this will show in the tracking information. 
If you are required to pay import taxes, duties, or customs fees you will be contacted by your customs office for payment.

United States Deliveries:

Orders valued over 100£ will be shipped by DHL or UPS Express (The estimated delivery time to the US is within 1 - 4 working days).
Orders valued at less than 40£ will be shipped by International standard service (The estimated delivery time is 6 to 12 working days).

Customs Duty & Taxes: For orders shipped to the United States, all duties and taxes will be paid for by SIRRI.

At Sirri, ensuring your satisfaction is our primary concern. If, for any reason, you are not completely satisfied with your purchase, you are entitled to return the item(s) within 30 days of receipt.

Contacting Us

Should you have any queries or face any issues, please do not hesitate to get in touch with our dedicated Customer Support team. We are available from Monday to Friday, 10 a.m. to 4 p.m (GMT+1).

📧 E-mail: [email protected]

Returns Procedure

For International Customers: We proudly offer 15 convenient return addresses worldwide. Choose the one closest to you. We only process returns for refunds internationally. Should you require a different size or color, kindly return the initial item for a refund and then place a new order.

When returning an item from outside your country, ensure the parcel is labeled as "returned unwanted purchase" to circumvent potential import taxes.

Return Addresses:

For UK Customers: Sirri offers FREE Royal Mail tracked returns for items valued above $25. If the item value is below $25 and you utilize our tracked return service, a deduction of $4 will be made from the refund amount as a return postage fee.

General Return Guidelines:

Items should be returned in their original, resalable condition. We won't accept items that have been worn or washed for exchange or refund.

We do not entertain mixing and matching suit articles. Our suits are sold as complete sets. Substituting articles from a set renders the original set unsellable, thereby making exchanges/refunds for such items unfeasible.

Refund Policy: The primary postage charge is non-refundable. However, purchases that initially included free postage will be wholly refunded.

Additional Information:

Kindly allot up to 7 days from the day we receive your return for its processing. If you're in dire need of an exchange, we suggest making a new order and then returning the original item for a refund.

Any returns or exchanges post the 30-day window will incur a 20% restocking fee.

The original postage charge is non-refundable. If your purchase is with free postage, you will be refunded in full.

If you have misplaced your returns slip, please contact customer support at [email protected]

PLEASE NOTE: 

• Please allow up to 14 Days for returns to be processed from the date of receipt.
• If you are after an exchange and short on time, please place a new order and send the original order for a refund.
• If you are returning an item for an exchange or refund after 30 days, there will be a 20% re-stocking fee.

When sending items back via any tracked service please let us have a copy of the postage receipt so that we could track the progress of the returning item. 
We contact all customers once the returning item is received with us to get an update on their preference for refund/exchange.